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Customer support desk

Answer customers quickly and know which requests are about to go overdue.

A working demo for Orrin Home Services, an invented business. All data is made up and nothing you enter leaves this page.

Orrin Help desk

Desk time

Signed in as Marisol Vega

OR-4821 went past its response target at 13:56.

Tickets

Sorted by response target: the next to go overdue is first.

OR-4821PlumbingNorthgate

Water coming through the kitchen ceiling

Priya Raman

StatusOpen, needs a reply
Response target30 minutes for urgent priority
Reply due at 13:56Overdue by 4m 00s

  1. Priya Raman

    There is water dripping through the light fitting in the kitchen. It started about ten minutes ago and is getting faster. The bathroom is directly above.

Canned replies fill in the customer's name, the ticket and your name.

Try it

  • Work the ticket queue and reply to a customer
  • Assign, change priority and close tickets
  • See response-time targets count down

Under the hood

  • Due times follow the priority's response target
  • The queue sorts by what will breach first
  • Canned replies fill in the customer's details

Built with React, TypeScript, Vitest.